At La Reiné, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help. Please carefully review our return and refund policy below.

1. Returns

You have 7 days from the date of delivery to return an item, subject to the following conditions:

• Eligible Items: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Proof of Purchase: A valid receipt or proof of purchase is required to process all returns.

• Return Process: To initiate a return, please contact us at clientcare.lareine@gmail.com with your order number and reason for the return. Our customer service team will guide you through the return process.

2. Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards
• Downloadable software products
• Personal care items (such as cosmetics or hygiene products) once opened
• Custom or personalized items
• Items marked as “Final Sale”

3. Refunds

Once we receive and inspect your returned item, we will notify you via email. We will also inform you of the approval or rejection of your refund based on the item’s condition.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within  5 business days. Please note that the time it takes for your refund to reflect in your account may vary depending on your bank or payment provider.

• Partial Refunds: In certain situations, only partial refunds may be granted, such as when an item is returned not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Late or Missing Refunds

If you have not received your refund after 7 business days, please:

• Check your bank account or payment provider statement.
• Contact your credit card company or bank, as there may be some processing time before your refund is officially posted.
• If you still have not received your refund, please contact us at [Insert Contact Email].

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at clientcare.lareine@gmail.com. We will guide you through the process of returning the damaged item and issuing a replacement.

6. Shipping Costs for Returns

• Customer Responsibility: You will be responsible for paying the shipping costs for returning your item unless the return is due to an error on our part (such as receiving a defective or incorrect item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.

• Return Shipping Label: If you are returning an item due to an error or defect, we will provide a prepaid return shipping label.

7. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at clientcare.lareine@gmail.com. Orders can be canceled before they are shipped. Once an order has shipped, it can no longer be canceled and will fall under our return policy.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or a refund after reviewing the situation and inspecting the damaged product, if necessary.

9. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:clientcare.lareine@gmail.com